When doesn’t efficiency matter?
At this very moment, it is 8:54am. I just refilled my coffee after a phone call with Apple Support. I finally decided to call Apple Support after my computer became close to inoperable. The last thing I wanted to do was make a call to tech support.
That’s right…an actual phone call – to an actual human! Can you imagine?!
If we’re doing story time, I might as well provide a little background to what prompted this brief blog post this morning. For well over a month, I’ve been ignoring a message on my MacBook telling me “Your startup disk is almost full.”
Ignoring the problem worked for a little while, but last week – my computer failed me as I tried to show a friend a site development plan. Documents were able to be viewed – but the embedded photos did not load.
Limited computer use this week allowed me to ignore the problem even longer. This morning, however – as I tried to prepare some documents for a breakfast meeting the problem continued. The problem could wait no longer.
After using an iPhone for the past few years, and subsequently purchasing an iPad, I was pleased with the integration. So pleased was I that I decided to make the full transition to Apple products with a purchase of a MacBook pro in December 2015.
In addition to this, I had purchased Apple’s version of an external hard drive system, known as the AirPort Time Capsule. “The AirPort Time Capsule (previously known as just Time Capsule) is a wireless router sold by Apple Inc., featuring network-attached storage (NAS) and a residential gateway router, and is one of Apple’s AirPort products. They are, essentially, versions of the AirPort Extreme with an internal hard drive. Apple describes it as a “Backup Appliance”, designed to work in tandem with the Time Machine backup software utility introduced in Mac OS X 10.5.” – https://en.wikipedia.org/wiki/AirPort_Time_Capsule
While I have a very solid computer set up and system, I really have no idea how to use it. My coworker affectionately refers to Apple products as “tech for dummies.” Seemingly appropriate in this case – as that’s what I feel like, and is also a contributing factor towards procrastination in dealing with my startup disk.
However, in exploring how to deal with this, I was also reminded that I had purchased the extended AppleCare Protection Plan – giving me years of technical support, something I had conveniently forgotten about due to great performance.
Realizing this, I entered my information on the Apple Support website and received a phone call from Demetrius Norman (located in the Central Time Zone of the United States). Within minutes, he coached me through how to effectively deal with the problem utilizing the redundancy backup systems that I had previously set up.
This blog post may seem like nothing but a review for Apple products, and in a way, it is. However, quick reflection on this experience leads me to believe that this is just a real life example of how having effective systems in place can effectively save your ass when it comes to crunch time and getting results.
Time for breakfast.